Making You Sparkle with Unique and Affordable Fine Jewelry!


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Shipping and Returns

Shipping

As a general rule, Donna Ts Jewelry uses the United States Postal Service for our shipments. Unless otherwise requested, we will use first class mail to ship a package.

Most packages are shipped within 24 hours except weekends and holidays.

Rates

USPS Priority (approximately 2-3 days)                                                             FREE

UPS Ground (approximately 3-5 days)                                                                FREE

(Donna T’s Jewelry will choose which is more advantageous)


Should you need faster service, we offer this shipping option:

USPS Express (approximately 1-2 days)  (may require telephone verification before shipment)        $19.99



**Please note, your package will not have any markings that show that the package as insured. We do not insure with the US Post Office, but with Universal Parcel Insurance Coverage (U-PIC). They believe that by not marking the package as insured that it does not notify a potential thief that the package is of value and therefore worth stealing. Even though the package is not marked, it is definitely insured!




Returns

Our Guarantee
Nothing would make us happier than to have a customer purchase from us over and over again.  To make that happen we will try very hard to make your transaction a pleasant experience.  We pride ourselves on the quality of our jewelry and hope that upon receipt of your item you find that we exceeded your expectations.  If, however, you are not satisfied and want to return your purchase you can do so within 7 days. We will gladly refund, replace or exchange any item that does not show signs of wear or mistreatment.   Altered jewelry cannot be returned.  We will refund 100% of your purchase price (we cannot refund shipping charges) so you can buy with confidence! We are THAT sure you will love our jewelry!


How to Return


First, contact us through email or phone to get a Return Authorization Number.  Write this number on the outside of the package.  Packages without this number will not be accepted and refunded.

Second, securely repackage the item in the original gift box and put in a secure package.  If tags were on the item upon receipt, make sure they are still on the item when repackaged.  DO NOT WRITE ON THE PACKAGE TO INDICATE THAT THERE IS JEWELRY INSIDE!  This will help to protect the package from theft.  However, be sure to write the RAN (Return Authorization Number) on the outside.

Third, ship the package by the carrier of your choice.  We recommend you insure the package and use delivery confirmation.  We cannot be responsible for packages mailed from you to us.  Lost or damaged packages will require follow-up from you as the sender.  

Lastly, make sure that your name and address are legibly printed on the exterior of the package. Also, include your name and any other relevant information on the inside of the package as well.  Mail the package to:


DFT Enterprises, Inc.
P.O. Box 1295
Killen, AL 35645

Please note that the reason we do not put Donna T's Jewelry in the address line is that we do not want others to know there is jewelry in the package.  This will help both of us prevent the theft of the package.  We also do not use our name when sending packages to our customers for the same reason.

You will usually receive a refund within 3-7 days of the return to allow us time to inspect the item.  Your refund will be in the form of a check if you used any other method than a credit card or PayPal to pay originally.  If you paid with a credit card or PayPal you will receive a refund to your account.

 

 

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